1xbt FAQ

Opening an account on 1xbt starts with your email address and a secure password. After you register, we send you a verification link to confirm your email—this step protects your account and ensures we can contact you if needed. Once verified, you'll enter your personal details (name, date of birth, phone number) and upload KYC documents (ID card or passport photo). Our verification team typically reviews these within standard business hours. After approval, you can select a deposit method from our list of e-wallets (DANA, e-wallet, mobile banking, local payment), online payment, or direct bank transfers (e-wallet, mobile banking, local payment, online payment). Your first deposit unlocks access to our live-dealer studios, football betting markets, and slot games. Throughout this process, our support team is available if you have questions about document formats or account settings.

If you've forgotten your password, visit the login page on 1xbt and click the "Forgot password?" link. Enter your registered email address. We'll send you a password-reset link that remains valid for a set window. Click that link, create a new password (we recommend a mix of uppercase, lowercase, numbers, and symbols), and confirm it. You can then log in immediately with your new credentials. If you don't receive the reset email, check your spam folder or contact our support team—they can resend the link or help you regain access through account recovery options that require identity verification.

Before you begin, review our terms and conditionswhich explain how betting works, bonus terms, dispute resolution, and account holder responsibilities. Our legal notice details jurisdiction restrictions—our services are available only where applicable law permits. For football betting, understand that odds change in real time, live markets may have e-walletef delays, and certain leagues (Liga 1, Piala AFF, Champions League, Premier League) have specific betting rules. For live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), familiarize yourself with table minimums, game rules, and dealer broadcast schedules. Slot games have published return percentages—check the game info panel in-app. If you have questions about any rule, contact our support team before you deposit funds.

We support deposits across a range of amounts depending on your chosen payment method. E-wallets like mobile banking, local payment, online payment, and e-wallet each have their own minimum and maximum limits—these are set by the payment provider and may vary by account tier. mobile banking transfers (our unified payment standard) also support a wide range. Direct bank transfers via local payment, online payment, e-wallet, or mobile banking typically have higher limits and are suitable for larger deposits. When you select a payment method during checkout on 1xbt, the system displays the exact range available for that method and your account status. If you encounter a limit error or need to deposit an unusual amount, contact our support team—they can sometimes arrange alternative methods or explain why a transaction was declined.

Yes, we accept direct transfers from all four major Indonesian banks: local payment, online payment, e-wallet, and mobile banking. When you choose the bank transfer option during deposit on 1xbt, you'll see a unique account reference number and our receiving bank details. Send your funds to that account with your reference number clearly stated in the transfer memo—this helps our system match the incoming payment to your account quickly. Bank transfers typically settle within one to two business hours, though delays can occur during peak times or holidays like Idul Fitri or Idul Adha. Once we receive and confirm your transfer, funds appear in your 1xbt wallet and you can begin playing immediately. If your transfer doesn't arrive within the expected window, provide us with your transaction receipt and we'll investigate.

Bonus terms on 1xbt vary depending on the promotion. Most welcome offers require you to deposit a minimum amount and play through that amount a certain number of times before you can withdraw bonus funds. Some bonuses apply only to specific games (slots, live-dealer tables, or football betting), while others are game-agnostic. A few promotions may have expiration dates—if you don't use the bonus within the stated window, it forfeits. Always read the full terms displayed on the promotion banner before claiming. These terms cover wagering requirements, eligible games, minimum odds for sports bets, and any account restrictions. If a bonus term is unclear, ask our support team before you deposit—they'll explain exactly what you need to do to unlock the bonus funds.

We collect and store your personal information (name, email, phone, ID documents) for account verification, payment processing, and fraud prevention. This data is held on secure servers and encrypted during transmission. We do not sell your information to third parties. Your data is used only to operate 1xbt, comply with legal requests, and improve our service. You can request a summary of what we hold about you by contacting our support team. For complete details on data retention, cookies, and how we use your information, please read our privacy policyWe take data security seriously because your account access and payment history are sensitive—if you notice any suspicious activity, report it to us immediately.

Our live chat support team is available during extended hours to assist with account questions, payment issues, and technical troubleshooting. Response times depend on queue volume—during peak hours (especially around Liga 1 match days, Piala Indonesia fixtures, or holiday weekends), wait times may be longer. If live chat is unavailable, you can submit a support ticket via our website or app, and our team will respond within a standard service window. We also offer email support for complex inquiries. All our support staff are multilingual and trained to handle KYC questions, withdrawal delays, and jurisdictional access concerns. Check the support section of 1xbt for the current live chat schedule.

If you've forgotten your password, go to the login page and select "Forgot password?" Enter your email address. We'll send a reset link valid for a limited time. Click the link and create a strong new password. You can then log in immediately. If you don't receive the email, check your spam folder. For additional security, our support team can help you regain access through a secondary verification process if needed. Never share your password with anyone, and always log out after each session, especially on shared devices.

Deposit ranges vary by payment method. E-wallets (local payment, online payment, e-wallet, mobile banking) have their own provider-set limits, as does local payment. Bank transfers via online payment, e-wallet, mobile banking, or local payment typically support larger amounts. When you choose a payment method on 1xbt, the system shows the exact minimum and maximum for that option and your account status. Contact support if you need clarification or have special deposit needs.